Do you have a contact-free delivery service?

Yes. Cousins currently offer non-contact deliveries. This service adheres to carefully designed safety protocols. All warehouse and delivery staff are provided with the appropriate PPE items - gloves, masks, wipes and hand sanitiser – and are following strict social distancing procedures. The delivery teams remain as constant pairs to minimise the risks of contamination.

Cousins is contacting all customers with goods in our warehouses and upon establishing that there’s no-one currently showing any symptoms of Covid-19 or in the “vulnerable” category, they will arrange a convenient delivery day. You can also stipulate whether you want the usual delivery into the room of your choice, or would prefer Cousins to leave your furniture at the front door or in your garage. The drivers will then call you on the day of delivery to advise you of your 2 hour time-slot for delivery. They will then call again upon arriving outside your home.

Cousins will reconfirm that you are still comfortable with staff delivering the furniture and where you’d like it positioning. They will then ask you to open your front door and all other corresponding doors leading into the room of your choice. This enables the delivery staff to avoid touching anything in your home. The delivery teams will have sanitised their hands just before entering your home and will be wearing a face mask and gloves. Cousins also ask that you vacate any room that staff have to pass through, preferably remaining behind a closed door in your kitchen or outside in the back garden. Cousins assembly service is also still available. If you prefer, Cousins can deliver your order to your doorstep instead.