Ordering
A. As you select the furniture that you would like to purchase, add the items to your shopping basket. You can amend or delete any items on the Shopping Basket screen before proceeding to the checkout. You will then be asked to register or log-in if you...
A. You can pay by either PayPal, debit or credit card on our Secure Trading online site. You will receive an automatic email confirming that your payment transaction has been processed. We are also available to do take orders over the phone. We are also able to offer a regular payment option, this is not currently online, please call us for details on 0121 665 2032* during office hours.
A. We do offer a number of finance options including 12 months interest free credit. If you are interested in our finance options and which would be most suitable for you, please contact our stores on 0845 901 4000.
A. In order to allow you to shop with complete confidence, we have invested in the most up-to-date site security available. This subsequently enables you to make purchases with total peace of mind, safe in the knowledge that your payment and personal details...
A. For security purposes our payment system will only accept a delivery address identical to the billing address. We are also unable to accept American Express credit cards as a form of payment. We are able to place an order for customers via telephone...
A. An "Order Confirmation" will then follow by email from Cousins. At this stage your order has been processed. The acknowledgement contains your billing and delivery details, along with an order summary of the items you wish to purchase. It will also...
A. Once your order has been confirmed, our online team will monitor its progress and, in the unlikely event, advise of any unanticipated delay by email. If, for any reason, you wish for an update, please email our online office at online@cousinsfurniture...
A. If you are experiencing difficulties, please contact Cousins via the Contact Us page, live chat, or call 0121 665 2032.
A. As soon as you place an order online, you will immediately receive an order confirmation email. This will shortly be followed (1 – 3 working days depending upon what day and time that you place the order with us) by a follow up email from Cousins Online...
A. If you wish to change an order in any way, please email our online office on [email protected] or telephone 0845 9014000 during office hours. We will do our best to accommodate any requests. Early alterations are often possible if your...
A. All stores are now open and customers can use the free in-store collection service. You can also still collect from any of our warehouses. If you need any help when ordering online, please contact Cousins via the Contact Us page, live chat, or call...
A. Yes, our friendly Cousins Furniture team is here to help you find the perfect furniture for your home. Whether you need advice on choosing the right sofa, dining set, bed, mattress, or any other furniture, or you would like to place an order over the phone, we are happy to assist.
A. All information on clearance sales is available on the Cousins website or in one of the stores. There is also a Bargain Basement section at the Dudley store, with clearance items available to purchase.
A. All information on sales is available on the Cousins Furniture website or in one of the stores. There are several sales events throughout the year. There is also a Bargain Basement section at the Dudley store, with clearance items available to purchase...
A. Cousins Furniture is both a physical furniture retailer and an online furniture store, giving customers the flexibility to shop in the way that suits them best.