Delivery with Cousins Furniture
Cousins Furniture Delivery Service
Cousins Furniture delivers a wide range of furniture directly to our customers’ homes, from dining sets and sofas to beds, bedroom furniture, desks, occasional furniture, snuggler sofas, and cabinets. Our experienced and friendly delivery teams take great care when bringing your furniture into your home, carefully positioning your items in your chosen room wherever possible.
Don’t know what to do with your old furniture? Our Furniture Collection & Recycling Services can help. We work with trusted partners, including British Heart Foundation and Clearabee, to provide convenient options for disposing of your old furniture responsibly.
Whether your furniture is being delivered from one of our stores in Birmingham, Dudley, Newcastle-under-Lyme or Shrewsbury, or from our warehouses in the West Midlands or Shropshire, we aim to make your delivery as smooth and convenient as possible.
We always endeavour to deliver within the quoted lead time, although circumstances outside our control can occasionally cause delays. For customers outside our regular delivery areas, we may use a trusted third-party delivery company, which can sometimes extend the expected delivery date.
If you have any questions about your delivery, please contact us and our team will be happy to provide further information.
Track Your Furniture Delivery
Our partnership with DispatchTrack allows us to plan efficient delivery routes and gives you the convenience of tracking your order. You’ll receive a text message and/or email with your delivery time window at least 24 hours before your scheduled delivery.
This advance notification gives you plenty of time to plan your day and make the necessary arrangements for your furniture delivery.
Multiple Orders, One Convenient Delivery
If you’re purchasing furniture for multiple rooms, we may be able to deliver your orders together on the same day. This can make your delivery more convenient while helping to minimise the cost and disruption of multiple deliveries.
Packaging Removal
Once your furniture has been carefully positioned in your preferred location within the room, our delivery team will offer to remove the packaging for recycling at our warehouse. Please note that packaging removal may not be available when your order is delivered by one of our third-party delivery partners.
UK Mainland Delivery
We aim to provide competitive delivery prices and a reliable delivery service across the UK mainland. If you require delivery outside the UK mainland, please use our Contact Us form to enquire about available delivery options and any additional charges.
Delivery Prices
| Delivery Type | Process | Duration | Cost |
|---|---|---|---|
| Click & Collect | Order online and collect from one of our stores or warehouses. | We’ll contact you as soon as your item is available for collection. Transfers to your chosen collection point can take 1–7 days. | Free |
| Small Accessories | Small accessories are available for Click & Collect only. | We’ll contact you as soon as your item is available for collection. Transfers can take 1–7 days. | Free |
| Large Accessories | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. | Delivered within 7 days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by an approved national delivery partner*. | £29.95 |
| Occasional Furniture | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. | Delivered within 7 days of coming into stock by Cousins or one of our approved delivery partners. | £29.95 |
| Express Delivery | Your order will be processed as soon as possible. | Delivered within 1–2 working days by Cousins or one of our approved delivery partners. | £29.95 |
| Beds & Mattresses | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. Delivery charges are calculated according to your delivery zone. | Delivered within 7 days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by an approved national delivery partner*. | £69.95–£99.95 |
| 2 or More Occasional Items / Express | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. Delivery charges are calculated according to your delivery zone. | Delivered within 7 days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by an approved national delivery partner*. | £89.95–£139.95 |
| Standard Delivery | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. Delivery charges are calculated according to your delivery zone. | Delivered within 7 days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by an approved national delivery partner*. | £89.95–£139.95 |
| Bedsteads with Assembly | Once your order arrives at one of our warehouses, we’ll contact you to arrange delivery. Delivery charges are calculated according to your delivery zone. | Delivered within 7 days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by an approved national delivery partner*. | £99.95–£149.95 |
*Delivery times may vary for fragile or bulky items, as well as deliveries outside a 40-mile radius of our distribution centres in Oldbury and Shrewsbury. Where applicable, we’ll contact you to discuss any alternative delivery options and associated costs. Alternatively, please visit our Contact Us page for further information.
A. A. Cousins Furniture deliver using our own in-house teams within a 40 mile radius of our Oldbury and Shrewsbury distribution centres, and via approved delivery agents to the rest of the UK mainland.Please note:Delivery carried out by our approved delivery...
A. If you order Products from our site for delivery outside the UK, and we accept your order, we shall deliver the Products to the point of embarkation requested by you. Alternatively you can also arrange for collection from our Oldbury warehouse. You will...
A. Each delivery is chargeable dependent upon the type of products and services required, and will be calculated accordingly at the checkout. If you would like to see details of how much your delivery will be please see the delivery charges table in ...
A. Yes, you can collect from the store. You will be contacted when it is ready to be collected. In some cases, it will need to be transferred from our warehouse to the store, this can take up to 7-10 working days. If you want more infromation, please use...
A. If you are unable to accept delivery on the date agreed please contact us at the earliest instance to reschedule a suitable delivery date. Please be aware our delivery vans are locked and orders prepared for delivery the day prior to delivery. In this...
A. Unfortunately we are unable to arrange a specific time when scheduling a suitable delivery date with you. Whilst we can do our best to try to accommodate your preference for a morning or afternoon slot this cannot be guaranteed. On the date of delivery...
A. If the items you have ordered are in stock at our warehouse you will be contacted at the earliest convenience to schedule a suitable delivery date. If your purchase(s) is on order with our supplier you will be contacted via telephone or email to arrange...
A. Saturday deliveries are possible where our own vans are used. However please note these are popular so this may take longer than a weekday delivery.
A. On a 2 man delivery, the packaging can be taken away if you wish. Unfortunately, where we use a courier service this will not be possible.
A. We do not normally perform part deliveries, unless this is requested. It is normal procedure for us to deliver all of your items together once they are all in stock. However, if you have ordered multiple items, you can choose to have them delivered...
A. The availability of the products that you select is clearly displayed on the product page and on your order confirmation. However, this cannot be confirmed until your order has been processed, and you will receive an e-mail confirming your expected delivery...
A. We will contact you by telephone or e-mail when your goods are ready to deliver in order to arrange a suitable delivery date for you. Please note we will always try to deliver on the next available delivery day to your area and are unable to hold your...
A. Our delivery service covers the whole of the U.K., although the Scottish Highlands, Ireland and other islands off the mainland do have a more restricted service. Depending on the size and weight of your goods, they will either be delivered by courier...
A.
A. We do not normally perform part deliveries, unless this is requested. It is normal procedure for us to deliver all of your items together once they are all in stock. However, if you have ordered multiple items, you can choose to have them delivered ...
A. If you would like to change your delivery time and date or the location, please contact Cousins via the Contact Us page, live chat, or call 0121 6652000. Cousins offer non-contact deliveries for many items, and a member of the team will be in touch...
A. Delivery InformationAt Cousins Furniture, we offer a range of delivery options to suit the products you purchase. Delivery charges are based on the type and quantity of products ordered, the service required, and, where applicable, your delivery location...
A. Yes, Cousins is still offering a safe contactless delivery service either to your doorstep, garage, or into the room of your choice.
A. Customers have the option to order online by putting a 25% deposit down. Once the items are available for delivery Cousins will contact you to arrange for the outstanding payment to be made. Delivery will not be arranged until the final balance has been...
A. Cousins Furniture has several showrooms across the Midlands, offering a wide range of sofas, beds, mattresses, dining furniture, bedroom furniture, and home furnishings.