Service Requests

A. If you have a fault or damage to an item upon delivery, please alert the delivery driver who can report this back to our Customer Service department. If a defect is discovered after delivery, please contact our Customer Services team within 3 days...

A. Much of our furniture is already assembled, however the product page will indicate where self assembly is required. When purchasing bedsteads, you'll be given a Delivery with or without assembly choices. If you are interested in an assembly service...

A. If your products are found to be defective or damaged in any way at the time of delivery, it should be reported to our delivery team who will then communicate the details to our Customer Services Department. If a defect is discovered after delivery, ...

A. As you would expect, we have a full-time, professional Customer Services team, including skilled upholsterers and French polishers, fully equipped to effectively resolve any service requests you may have. Upon receiving a service request, we will arrange...

A. Furniture which are marked as clearance items and are sold during clearance events are ‘Sold as seen’. Inspection Details about the product are applied to your Sales Order invoice whilst you are present. The Inspection Details are relevant to the clearance...

A. The 12 month retailer guarantee begins the day after delivery of your furniture. If you need to raise a Service Concern after this date, then a £50.00 out of warranty fee is paid to Cousins to appoint a technician to inspect your furniture. If a fault...