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Existing Order Enquiry

Q. When will my order arrive?

A. When you place your order with Cousins you will receive confirmation of the advised lead time. We aim to deliver your products within the timeframe quoted on our website and on your order confirmation. The delivery time quoted is an approximation advised...

Q. My order said 'Ready to deliver in' but I have not heard from you yet

A. 'Ready to deliver in' means that our supplier has advised us that we could receive the product at our warehouse within the period quoted on our website, and then once Cousins receives the product we will then contact you to arrange delivery. However...

Q. I'd like to amend my order

A. Depending on the progress of your order and on your request to amend it, Cousins will do our best to assist you. Please contact us using the form below to discuss.