Safe Shopping
We’ve carefully followed government guidance throughout all areas of our business in order to safeguard our staff and customers, updating everyone with revised best working practice instructions. When it comes to our showrooms, we’ve introduced strict social distancing, plus enhanced hygiene and cleaning procedures. You can be rest assured that we’ll be managing customer visits to ensure you have a great, worry-free experience.
A. If you are unable to accept delivery on the date agreed please contact us at the earliest instance to reschedule a suitable delivery date. Please be aware our delivery vans are locked and orders prepared for delivery the day prior to delivery. In this...
A. We are contacting all customers with goods in our warehouses and upon establishing that there’s no-one currently showing any symptoms of Covid-19 or in the “vulnerable” category, we will arrange a convenient delivery day. You can also stipulate whether...
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Yes, Cousins is still offering a safe contactless delivery service.
Please be assured that all of our Warehouse and Delivery staff are provided with the appropriate PPE items - gloves, masks, wipes and hand sanitiser – and are following strict social distancing procedures.
Our delivery teams remain as constant pairs to minimise the risks of contamination. We will also check the temperature of all of our staff before the start of each working day.
A. You can get an update on your order by Contacting Us, or live chat. Please be assured that if you use this form your enquiry will have been received and we’ll respond to it as quickly as possible.
A. As soon as you place an order online, you will immediately receive an order confirmation email. This will shortly be followed (1 – 3 working days depending upon what day and time that you place the order with us) by a follow up email from Cousins Online...
A. Cousins Customer Services team are still open Monday – Friday. Please contact Cousins via the Contact Us page, live chat, or call 0121 665 2000
A. Customer Services work to answer all enquiries as quickly as possible. Cousins sincerely appreciate your patience during these difficult times. If you have already contacted Cousins once, please do not call again as this will help the team to work through...
A. As your finance arrangements are provided by our partner Hitachi Capital PLC, we would encourage you to reach out to them with any questions or concerns which you may have regarding repayment. Their contact information can be found on your credit agreement...
A. As your finance arrangements are provided by our partner Mitsubishi HC Capital UK PLC, we would encourage you to reach out to them with any questions or concerns which you may have regarding repayment. Their contact information can be found on your credit...
A. All Cousins showrooms are now open to customers.
A. All stores are now open with normal opening hours. Please check the stores page for information.
A. Yes, customers can shop safely in any of the showrooms. Our staff will still be wearing face mask. For customers, it is their option whether to wear them or not. You can safely shop online if you prefer to. Cousins is also offering a safe contactless...
A. Customers can pay online using debit or credit card, or through PayPal.
A. The Cousins coffee shops are now open to enjoy.
A. Yes, Cousins is still offering a safe contactless delivery service. Please be assured that all of our Warehouse and Delivery staff are provided with the appropriate PPE items - gloves, masks, wipes and hand sanitiser – and are following strict social...
A. All four showrooms are once again completely safe shopping environments. Cousins have successfully followed government guidelines and adapted new working practices for nearly a year now - including social distancing, enhanced hygiene measures and the...
A. Yes, Cousins offer a non-contact doorstep delivery option. You are not required to sign anything. Please note that this does mean that you will need to bring your furniture into your home, assemble it yourself if necessary and dispose of the packaging...
A. No, Cousins can still deliver all items. However, all British manufacturers are experiencing delays in the supply chain, with shortages of materials, especially foam. Some suppliers have been forced to temporarily close their manufacturing facilities...
A. Yes, our assembly service is still available. We please ask that our customers vacate the room whilst our team assemble your new furniture.
A. If you would like to change your delivery time and date or the location, please contact Cousins via the Contact Us page, live chat, or call 0121 6652000. Cousins offer non-contact deliveries for many items, and a member of the team will be in touch...