I have requested that my Alan Ward order be cancelled

If you have spoken to our team and they have confirmed with you that your order will be cancelled then this request will be processed for you.

As we are currently sending regular email updates to all previous Alan Ward customers with outstanding orders you may still receive these emails from ourselves saying that we are still working to fulfil order. If you’ve already had confirmation from our team that your order will be cancelled then you can ignore this email from us. We apologise for any confusion caused, our intention is just to keep all Alan Ward customers as up to date as possible with our process.

If you have contacted us with a request for a cancellation, but you haven’t yet heard from us please be rest assured that we will have received your request and we will contact you to confirm your request in due course.