What happens next after placing an order?

An "Order Confirmation" will then follow by email from Cousins. At this stage your order has been processed. The acknowledgement contains your billing and delivery details, along with an order summary of the items you wish to purchase. It will also inform you of your unique online order number and will direct you to our online tracking facility should you wish to follow the progress of your order online. Please note, there is no need to reply to this correspondence. Once all of your order details have been checked and authorised, a delivery e-mail will be sent where we can confirm the availability/estimated lead time for all items purchased. Once again, there is no need for any response. When all of your purchased items are available to deliver, we will contact you by telephone or e-mail to arrange a suitable delivery date.