What is your Service Policy?

As you would expect, we have a full-time, professional Customer Services team, including skilled upholsterers and French polishers, fully equipped to effectively resolve any service requests you may have.

Upon receiving a service request, we will arrange to inspect the product concerned. Please do not make any use of it, or make any other arrangement until we have been given the opportunity to inspect and investigate.

If, upon inspection, we agree that the item is defective and we are unable to repair the item to manufacturing standards, we will arrange for the exchange and collection of the item for a replacement.

Please note that once unwrapped, beds/divans and mattresses are excluded from our Returns Policy for health and hygiene reasons.
Self-assembly and flat pack furniture cannot be accepted for return once partially assembled, unless the product is proved to be defective.