What should I do if my card is declined?
For security purposes our payment system will only accept a delivery address identical to the billing address. We are also unable to accept American Express credit cards as a form of payment.
We are able to place an order for customers via telephone if an alternative delivery address is necessary for your order, provided proof of address is forwarded to us.
If you wish to pay by any other means, please email our online office or telephone 0845 901 4000 during office hours.
