When will I receive an update on my order?

We are working through all of the enquiries we have received as quickly as possible, and we do appreciate your patience with us during this time. If you have previously contacted us, please be assured that we will be in touch with you. There is no need to send a second email or contact form as we will be in touch in due course.

We are in the process of re-raising purchase orders for all goods still required. To enable this to happen, we have had to synchronise our systems with those of Alan Ward, which is still in progress. In addition, we have had to speak with every supplier to reinstate the trading relationship which had previously been severed with Alan Ward due to their liquidation. This unfortunately takes time and there are 897 customers who have been let down by Alan Ward.

We currently have a team working on this and do apologise for the delays but there has been no alternative. We’ve had to rebuild bridges with suppliers who’ve been left with bad debt through no fault of our own. Anticipated lead-times on all goods still to be produced will be back to those quoted on your original order, because the suppliers had previously cancelled the Alan Ward one following their liquidation.