Click & Collect
Cousins offer a free in store collection service from any showrooms or warehouses. This is ideal if you want your item sooner or if you'd like to save on the cost of delivery if you are local.
When collecting from our stores or warehouses, the items will be in their original packaging, and may be flat packed. Our team will not assemble the items before or upon collection
A. Yes, Cousins offers a free in store click & collect service from any of our showrooms and warehouses.
A. As you go through our checkout process you will have a choice between delivery and our free click and collect service. Simply select the click & collect option, and choose your collection point.
A. Please wait until you receive a courtesy call or email from Cousins that your order is now ready to collect. For In Stock items please allow up to 7-10 working days for your order to be transferred to your selected collection point. For Ready to deliver...
A. Please bring your Sales Order number and a form of ID with you to collect.
A. Cousins have strict working practices in place to keep our staff and customers safe. Our staff will be wearing the appropriate PPE.
A. Once the order arrives at your selected collection point you will have 14 days to collect your order from us. If you are unable to collect during that time, please Contact Us to discuss. Storage charges can be applied. Please visit our Terms & Conditions...
A. Yes, but Cousins will need the following proof: Forward your confirmation email to your friend or family member, including details of the Sales Order number. They will also have to bring a form of ID.
A. If you change your mind and your order has not been collected yet, please Contact Us to discuss.
A. If you need to change your collection point please Contact Us as soon as possible. Please bear in mind that these changes may impact the collection timeframe for your order.
A. Yes of course, just simply select free in store click and collect whilst you proceed through the checkout using the Finance options available. For further information, please read the Finance page.
A. Cousins Furniture head office is situated in Oldbury, Sandwell, close to both the Dudley and Birmingham stores.
A. The Cousins Furniture head office is based in Oldbury, but the stores are in Dudley, Birmingham, Shrewsbury and Newcastle-under-Lyme.
A. Yes you can select to pay with a 25% deposit and use our click & collect service. To qualify the basket value must be £200 or more, and each item must have a lead time of 14 days or more. The delivery charge must be paid in addition to the deposit...
A. Our warehouse collection service is available, and will be scheduled strictly by appointment only.* We will arrange a time with you, and your furniture will be brought out ready from the warehouse. We will then ask that you be responsible for loading...
A. All stores are now open and customers can use the free in-store collection service. You can also still collect from any of our warehouses. If you need any help when ordering online, please contact Cousins via the Contact Us page, live chat, or call...