FAQ Search Results

Q. is it 20% deposit or 25?

A. thank you for your question, it is a 20% deposit for finance applications, and a 25% for pay by deposit (with the balance due before delivery). For further information please see our deposit page here

Q. How do I place an order online with a deposit?

A. As you select the furniture that you would like to purchase, add the items to your shopping basket. You will then be asked to register or log-in if you already have an online account with us. When you reach the payment page, you will have the option ...

Q. Can I pay by deposit for in stock or Express Delivery items?

A. This deposit option is only available on items which are available for delivery in 2 weeks or more. Express Delivery items are therefore also excluded from this payment option.

Q. Can I pay with a deposit and use the Click & Collect Service?

A. Yes. This will only apply to orders with a minimum basket value of £200, and each item must have a lead time of 14 days or more. The delivery charge will also have to be paid on top of the 25% deposit. Cousins will then contact you once your items...

Q. Can I use the 25% deposit option and also pay by through Finance?

A. Unfortunately not. If you would like to place an order through Finance please read the Finance page.

Q. When do I need to pay my outstanding balance?

A. If you selected to place your order with Cousins by putting down a 25% deposit Cousins will contact you to pay the outstanding balance in full once the items are available for delivery. Alternatively, click here to contact Cousins.

Q. How do I pay the remaining balance before delivery?

A. Customers have the option to order online by putting a 25% deposit down. Once the items are available for delivery Cousins will contact you to arrange for the outstanding payment to be made. Delivery will not be arranged until the final balance has been...

Q. I have paid a deposit, can I cancel my order?

A. If you have paid a 25% deposit and your order is not in stock yet, but you wish to cancel your order please visit our terms and conditions page or Contact Us page.

Q. What happens if I do not pay the full balance?

A. Once your items are in stock Cousins will call you to arrange delivery and for you to pay the outstanding balance. Cousins are unable to store goods awaiting outstanding payment from a customer for periods in excess of 7 days after the items come into...

Q. Will I be notified once the remaining balance payment has been taken?

A. Cousins will send you a final invoice once the full balance for the order has been taken and delivery has been arranged.