Alan Ward Customers

Q. Will my Alan Ward furniture order be fulfilled?

A. Cousins have confirmed that they will be fulfilling outstanding orders customers had with Alan Ward. For further information, please email us: alanward@cousinsfurniture.co.uk

Q. Who should I contact for an update on my Alan Ward order?

A. We have a dedicated Alan Ward support team who are working through all outstanding orders and enquiries as quickly as possible, and we do appreciate your patience with us during this time. If you have previously contacted us via one of the options below...

Q. When will I receive an update on my order?

A. We are working through all of the enquiries we have received as quickly as possible, and we do appreciate your patience with us during this time. If you have previously contacted us, please be assured that we will be in touch with you. There is no need...

Q. When will your delivery and collection service start?

A. Cousins are continuing to deliver throughout this time, with collections taking place by prebooked appointment from the warehouses and Dudley and Shrewsbury stores.

Q. Alan Ward said my order was in stock, when will I receive it?

A. Due to Alan Ward going into liquidation, in stock items are currently delayed due to the liquidation process. Once we’ve processed and confirmed the in stock orders, these will be prioritised once our delivery service is operational. We will contact...

Q. I have requested that my Alan Ward order be cancelled

A. If you have spoken to our team and they have confirmed with you that your order will be cancelled then this request will be processed for you. As we are currently sending regular email updates to all previous Alan Ward customers with outstanding orders...

Q. I have an outstanding service request with Alan Ward

A. As Alan Ward has gone into liquidation, any outstanding service requests which were raised with them were their responsibility, for which we can’t be held liable. Similarly, if you develop a concern with your Alan Ward furniture after it was delivered...

Q. When will the Alan Ward stores reopen?

A. The Shrewsbury store will be reopened as soon as possible after work is carried out on rebranding the site and enhancing the in-store experience. In addition to Shrewsbury, Cousins will also reopen the former Newcastle-Under-Lyme branch. The Winsford...

Q. Is there a Press Release for Alan Ward customers?

A. Yes, there is an official Press Release and an update for Alan Ward customers. Please visit https://cousinsfurniture.co.uk/press-release-alan-ward