Delivery
Cousins Furniture Delivery Service
Cousins deliver everything from dining sets to sofas, beds to occasional furniture, desks to bedroom furniture, snuggler sofas to cabinets all directly to our customers’ homes. Our highly skilled and friendly delivery crew members adhere to a rigorous Covid save regime while making sure to carefully place items in your desired room. Our experienced teams deliver to the most challenging of areas and spaces, or per your instructions practice contactless delivery and leave items at your instructed deliverable location.
Don’t know what to do with your old furniture? Please check out our Furniture Collection & Recycling Services, which lists our partners such as British Heart Foundation and Clearabee.
Whether delivering from our furniture stores in Birmingham, Dudley, Newcastle-under-Lyme, or Shrewsbury, or from our warehouses in the West Midlands or Shropshire, we will work with you in a timely and convenient manner. We endeavour to deliver within the quoted lead times, although often circumstances are out of our control. With certain areas out of regular delivery catchment, we will use our preferred third-party delivery company, which may slightly extend the delivery date. Please Contact us for more specific information about your delivery.
Track Your Delivery
Cousins partnership with Dispatch Track allows us to plan the quickest route and offers you an opportunity to track your order. You’ll be notified via text and/or email of your delivery time window a minimum of 24 hours before delivery. This will allow you flexibility to plan your day around the time of your delivery.
Delivery Prices
We’re able to deliver multiple orders for different rooms all on the same day, increasing the convenience of our service and minimising the cost of multiple deliveries.
Upon deliver, once we’ve positioned your furniture in the preferred portion in your room, our delivery team will then offer to remove all packaging for recycling back and our warehouse. This service may not include our third-party delivery company.
We offer the most competitive delivery prices and the best possible delivery services on the UK mainland. Please use our Contact us form to enquire about deliveries outside UK mainland.
| Delivery Type | Process | Duration | Cost |
|---|---|---|---|
| Click & Collect | Order now and collect from the stores or our warehouses | We'll contact you as soon as the item is available for collection. It may take 1 to 7 days to transfer to your desired collection point | Free |
| Small Accessories | Small acccessories are Click & Collect only | We'll contact you as soon as the item is available for collection. It may take 1 to 7 days to transfer to your desired collection point | Free |
| Large Accessories | When your order arrives in one of our warehouses, we'll call you to arrange delivery | Delivered within seven days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by one of our approved national suppliers*. | £29.95 |
| Occasional Furniture | When your order arrives in one of our warehouses, we'll call you to arrange delivery | Delivered within 7 days of coming into stock by either Cousins or one of our approved suppliers | £29.95 |
| Express Delivery | Your order will be processed as soon as possible | Delivered within 1 to 2 working days by either Cousins or one of our approved suppliers | £29.95 |
| Beds & Mattresses | When your order arrives in one of our warehouses, we'll call you to arrange delivery. Price is calculated based on what delivery zone your furniture is shipped to. | Delivered within seven days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by one of our approved national suppliers*. | £69.95-£99.95 |
| 2 or More Occasional, or Express | When your order arrives in one of our warehouses, we'll call you to arrange delivery. Price is calculated based on what delivery zone your furniture is shipped to. | Delivered within seven days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by one of our approved national suppliers*. | £79.95 - £129.95 |
| Standard Delivery | When your order arrives in one of our warehouses, we'll call you to arrange delivery. Price is calculated based on what delivery zone your furniture is shipped to. | Delivered within seven days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by one of our approved national suppliers*. | £89.95 - £139.95 |
| Bedsteads with Assembly | When your order arrives in one of our warehouses, we'll call you to arrange delivery. Price is calculated based on what delivery zone your furniture is shipped to. | Delivered within seven days of coming into stock by Cousins to customers within 40 miles of our distribution centres, or by one of our approved national suppliers*. | £99.95 - £149.95 |
*Delivery times may vary for fragile and bulky items and for deliveries beyond a 40 mile radius of our distribution centres located in Oldbury and Shrewsbury. If appropriate, we’ll inform you of alternative options and costs. Alternatively, you may contact us by visiting our Contact us page.
A. A. Cousins Furniture deliver using our own in-house teams within a 40 mile radius of our Oldbury and Shrewsbury distribution centres, and via approved delivery agents to the rest of the UK mainland.Please note:Delivery carried out by our approved delivery...
A. If you order Products from our site for delivery outside the UK, and we accept your order, we shall deliver the Products to the point of embarkation requested by you. Alternatively you can also arrange for collection from our Oldbury warehouse. You will...
A. Each delivery is chargeable dependent upon the type of products and services required, and will be calculated accordingly at the checkout. If you would like to see details of how much your delivery will be please see the delivery charges table in ...
A. Yes, you can collect from the store. You will be contacted when it is ready to be collected. In some cases, it will need to be transferred from our warehouse to the store, this can take up to 7-10 working days. If you want more infromation, please use...
A. If you are unable to accept delivery on the date agreed please contact us at the earliest instance to reschedule a suitable delivery date. Please be aware our delivery vans are locked and orders prepared for delivery the day prior to delivery. In this...
A. Unfortunately we are unable to arrange a specific time when scheduling a suitable delivery date with you. Whilst we can do our best to try to accommodate your preference for a morning or afternoon slot this cannot be guaranteed. On the date of delivery...
A. If the items you have ordered are in stock at our warehouse you will be contacted at the earliest convenience to schedule a suitable delivery date. If your purchase(s) is on order with our supplier you will be contacted via telephone or email to arrange...
A. Saturday deliveries are possible where our own vans are used. However please note these are popular so this may take longer than a weekday delivery.
A. On a 2 man delivery, the packaging can be taken away if you wish. Unfortunately, where we use a courier service this will not be possible.
A. We do not normally perform part deliveries, unless this is requested. It is normal procedure for us to deliver all of your items together once they are all in stock. However, if you have ordered multiple items, you can choose to have them delivered...
A. The availability of the products that you select is clearly displayed on the product page and on your order confirmation. However, this cannot be confirmed until your order has been processed, and you will receive an e-mail confirming your expected delivery...
A. We will contact you by telephone or e-mail when your goods are ready to deliver in order to arrange a suitable delivery date for you. Please note we will always try to deliver on the next available delivery day to your area and are unable to hold your...
A. Our delivery service covers the whole of the U.K., although the Scottish Highlands, Ireland and other islands off the mainland do have a more restricted service. Depending on the size and weight of your goods, they will either be delivered by courier...
A.
A. We do not normally perform part deliveries, unless this is requested. It is normal procedure for us to deliver all of your items together once they are all in stock. However, if you have ordered multiple items, you can choose to have them delivered ...
A. If you would like to change your delivery time and date or the location, please contact Cousins via the Contact Us page, live chat, or call 0121 6652000. Cousins offer non-contact deliveries for many items, and a member of the team will be in touch...
A. Each delivery is chargeable dependent upon the type of products and services required, and will be calculated accordingly at the checkout. Our delivery charges are based around the type of products and services required. So if you buy a rug and a sofa...
A. Customers have the option to order online by putting a 25% deposit down. Once the items are available for delivery Cousins will contact you to arrange for the outstanding payment to be made. Delivery will not be arranged until the final balance has been...
A. Yes, Cousins is still offering a safe contactless delivery service either to your doorstep, garage, or into the room of your choice.
A. You can buy furniture from Cousins either online or in store. There are 4 stores across the Midlands, located in Dudley, Birmingham, Shrewsbury and Newcastle-under-Lyme. Cousins Furniture stores are open 7 days a week, with two late shopping evenings...