Safe Shopping

A. Yes. Cousins currently offer non-contact deliveries. This service adheres to carefully designed safety protocols. All warehouse and delivery staff are provided with the appropriate PPE items - gloves, masks, wipes and hand sanitiser – and are following...

A. Yes, Cousins is still offering a safe contactless delivery service either to your doorstep, garage, or into the room of your choice.

A. All stores are now open and collection can be made from any store or warehouse. If you have any questions or if you need to make arrangements to collect from another location, or to change to delivery, please contact Cousins via the Contact Us page, ...

A. All stores are now open and customers can use the free in-store collection service. You can also still collect from any of our warehouses. If you need any help when ordering online, please contact Cousins via the Contact Us page, live chat, or call...

A. Customers can safely collect items from any showroom or from our warehouses. This is by appointment, however. Cousins will contact customers to arrange a collection appointment. Please do not arrive at the store or warehouse without a pre-booked appointment...

A. Our customers can continue to place orders online. We have many products in stock and ready for safe, contactless delivery. If you need any help with your online shopping, please contact Cousins via the Contact Us page, live chat, or 0845 901 4000.

A. If you are experiencing difficulties, please contact Cousins via the Contact Us page, live chat, or call 0121 665 2032.

A. Yes, Cousins Furniture offers warehouse collection on selected orders. If your furniture is available and you would prefer to collect your purchase yourself, collection may be arranged from our warehouse facility.

A. Cousins always aim to reflect the most accurate lead times on the website as advised by the suppliers. Cousins aim to deliver your products within the timeframe quoted on our website and on your order confirmation. The delivery time quoted is an approximation...

A. Yes, our friendly Cousins Furniture team is here to help you find the perfect furniture for your home. Whether you need advice on choosing the right sofa, dining set, bed, mattress, or any other furniture, or you would like to place an order over the phone, we are happy to assist.

A. This will depend on what you ordered and where the manufacturer of your furniture is based. All British manufacturers are experiencing delays in the supply chain, with shortages of materials, especially foam. Alongside this, some suppliers have been ...

A. Cousins Furniture has four showrooms across the Midlands, making it easy for customers to visit a store and explore our wide range of sofas, beds, mattresses, dining furniture, bedroom furniture, and home furnishings.

A. From 12 April, customers can shop in any showroom safely. You can also still shop online. Cousins do offer a safe contactless delivery service, however. Please be assured that all of our warehouse and delivery staff are provided with the appropriate...

A. It is a safe contactless delivery. All of our Warehouse and Delivery staff are provided with the appropriate PPE items - gloves, masks, wipes and hand sanitiser – and are following strict social distancing procedures. Our delivery teams remain ...

A. Yes, all stores are now safely reopen and customers can safely collect items from any of the showrooms. Our warehouse collection service is also available, and will be scheduled strictly by appointment only.* We will arrange a time with you, and your...

A. All stores are now open as normal. If you prefer to however, you can book a Virtual Store Video Call at our Dudley store, by clicking here.